Zodiac Casino Privacy Policy for Canada
This Privacy Policy explains how Zodiac Casino collects, uses, shares, protects and retains personal information when Canadian players visit the website, create or use an account, contact support, complete identity checks, make transactions, manage preferences or use casino services.
Manage your Zodiac Casino privacy information
The quickest way to act on this Privacy Policy is to identify the request you want to make, confirm the account details needed to locate your information and use the appropriate privacy contact channel. Zodiac Casino may need to verify your identity before disclosing, correcting or deleting account information.
Choose your request
Ask to access information, correct inaccurate details, withdraw an optional consent, change marketing preferences or request deletion where legally available.
Identify your account
Provide the email address or username connected to your Zodiac Casino account. Never include a password, complete payment-card number or security code.
Complete verification
Follow the secure verification instructions sent to you. This step helps prevent another person from accessing or changing your personal information.
Scope of this Privacy Policy
This Zodiac Casino Privacy Policy applies to personal information handled through the Canadian-facing website, account services, customer-support interactions, promotional preferences, security processes, responsible-play tools and related services that refer to this policy.
Personal information generally means information about an identifiable individual. It can include details that identify you directly, such as your name, as well as information that may identify you when combined with other data, such as account activity, device identifiers or transaction records.
Canadian private-sector privacy requirements may vary according to the activity, organization and province involved. Zodiac Casino handles personal information according to applicable privacy requirements and the principles described in this policy. The federal PIPEDA framework includes accountability, identified purposes, consent, limited collection, limited use and retention, accuracy, safeguards, openness, individual access and the ability to challenge compliance. :contentReference[oaicite:2]{index=2}
How personal information moves through our services
Collect
Information is received from you, your device or approved service providers.
Verify
Details may be checked for account security, eligibility and compliance.
Use
Information supports requested services, transactions and account protection.
Protect
Administrative, technical and organizational safeguards are applied.
Retain or delete
Records are kept only as required for identified business or legal purposes.
Personal information Zodiac Casino may collect
The information collected depends on how you interact with Zodiac Casino. Browsing a public page normally involves less information than creating an account, completing verification, making a deposit or withdrawal, requesting support or activating responsible-play controls.
| Information category | Examples | Typical source | Why it may be needed |
|---|---|---|---|
| Identity and profile data | Name, date of birth, country, province, address and account identifiers | You and approved verification providers | Account creation, age or identity checks, security and legal compliance |
| Contact information | Email address, telephone number and communication preferences | You | Service messages, account recovery, support and optional promotions |
| Account information | Username, encrypted authentication data, account status and preference settings | You and Zodiac Casino systems | Authentication, account administration and personalized settings |
| Transaction information | Deposit or withdrawal records, amounts, timestamps and payment-method references | You, payment providers and casino systems | Processing transactions, reconciliation, fraud prevention and recordkeeping |
| Verification information | Document details, verification outcomes and source-of-funds information where required | You and verification providers | Identity verification, security, anti-fraud checks and applicable compliance duties |
| Gameplay and account activity | Game sessions, wagers, wins, bonuses, limits, login history and responsible-play settings | Your use of Zodiac Casino | Service delivery, account history, risk controls and responsible-play support |
| Device and technical data | IP address, device type, browser, language, operating system and security signals | Your browser, device and website technologies | Website operation, diagnostics, fraud detection and cybersecurity |
| Support communications | Messages, complaint details, attachments and call or chat records where applicable | You and customer support | Answering requests, resolving issues, training and maintaining service records |
How Zodiac Casino uses personal information
Zodiac Casino may use personal information to:
- Create, authenticate, maintain and secure your casino account.
- Confirm age, identity, eligibility, location or payment details where required.
- Provide games, account tools, transaction services and requested customer support.
- Process, reconcile and investigate deposits, withdrawals, bonuses and account adjustments.
- Detect, prevent and respond to unauthorized access, fraud, collusion, abuse or other security threats.
- Apply responsible-play settings, self-exclusion requests, deposit limits and related player-protection measures.
- Maintain records, resolve disputes and meet applicable legal, regulatory or contractual obligations.
- Improve website reliability, accessibility, navigation and customer-support processes.
- Send essential service messages and, where permitted, optional promotional communications.
Zodiac Casino will seek consent where consent is required and will explain significant new purposes before using information in a materially different way. Consent may be withdrawn subject to legal, security and contractual restrictions. Canadian privacy guidance also emphasizes that organizations should use information only for purposes a reasonable person would consider appropriate. :contentReference[oaicite:3]{index=3}
Purpose and service matrix
“When needed” indicates purpose-limited use rather than routine use in every interaction.
Consent and other lawful reasons for handling information
Depending on the activity and applicable requirements, Zodiac Casino may handle personal information with your express or implied consent, to provide a service you request, to protect an account or transaction, to comply with a legal obligation, or for another purpose permitted by applicable law.
Some information is necessary to maintain a secure casino account or process a requested transaction. Declining to provide required information may mean that Zodiac Casino cannot create or verify an account, complete a payment, restore access or provide a particular service. Optional uses, such as certain promotional communications, can normally be managed separately.
Service consent
Applies when you provide information to register, request support, set account preferences or use another requested feature.
Security and compliance
Certain checks and records may be necessary to prevent fraud, protect users, investigate activity or comply with applicable duties.
Optional communications
Promotional preferences can be changed using account controls, an unsubscribe mechanism or the privacy contact route.
When information may be shared
Zodiac Casino does not disclose personal information indiscriminately. Information may be provided to service providers or other recipients when reasonably necessary for an identified purpose, subject to appropriate controls.
Recipients may include:
- Hosting, cloud, cybersecurity and website-operations providers.
- Identity, age, document, location and fraud-prevention service providers.
- Payment processors, banks and transaction-support providers.
- Customer-support and communications service providers.
- Professional advisers, auditors or insurers where access is reasonably necessary.
- Regulators, law-enforcement authorities, courts or other authorized bodies where required or permitted.
- Parties involved in a legitimate corporate transaction, subject to confidentiality and legal safeguards.
Service providers are expected to handle information only for authorized purposes and to apply safeguards appropriate to the sensitivity of the data. Zodiac Casino remains accountable for personal information under its control, including information processed through contracted service arrangements.
Processing and storage outside your province or Canada
Some technology, payment, verification or support providers may process information in another province or country. When information is handled in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, regulators or law-enforcement authorities under local legal processes.
Zodiac Casino uses contractual, technical and organizational measures intended to protect information transferred to approved service providers. You can contact the Privacy Team to request additional information about relevant service-provider processing arrangements.
Cookies, device data and similar technologies
Zodiac Casino may use cookies, local storage, pixels, software development kits and similar technologies to keep the website functioning, remember settings, maintain sessions, analyze performance, detect security threats and support permitted communications.
| Technology category | Typical purpose | Effect of disabling | Available control |
|---|---|---|---|
| Strictly necessary | Authentication, security, session continuity and essential website operation | Important account or website functions may not operate correctly | Browser controls may be available, but disabling can affect core services |
| Preference | Language, display settings and remembered choices | Preferences may need to be entered again | Cookie controls and browser settings |
| Performance | Diagnostics, navigation analysis, error detection and service improvement | Core services generally remain available, but diagnostics may be reduced | Consent controls where presented |
| Advertising or measurement | Campaign measurement and permitted interest-based communication | Promotions may be less relevant; core account access should remain separate | Cookie banner, preference centre, browser or device settings |
Cookies and similar tools can remember information between visits and may also be used to understand browsing activity. Canadian privacy guidance recommends meaningful transparency and user choice for online tracking practices. :contentReference[oaicite:4]{index=4}
How Zodiac Casino protects personal information
Zodiac Casino applies safeguards designed to reflect the sensitivity, amount, format and location of the information involved. These safeguards may include access restrictions, authentication controls, encryption where appropriate, monitoring, secure development practices, provider assessments, staff confidentiality measures and incident-response procedures.
No website, network or storage system can guarantee absolute security. Players also play an important role by using a unique password, protecting access to their email account, enabling available account-security features and contacting support promptly after detecting unfamiliar activity.
Canadian privacy principles require safeguards appropriate to the sensitivity of personal information and protection against loss, theft, unauthorized access, disclosure, copying, use or modification. :contentReference[oaicite:5]{index=5}
How long information is retained
Zodiac Casino retains personal information only for as long as reasonably needed for the purpose for which it was collected and for applicable legal, security, accounting, dispute, fraud-prevention and compliance requirements. Retention periods can differ according to the record and the context.
When information is no longer required, it may be deleted, securely destroyed or anonymized according to applicable procedures. An account-closure request does not necessarily result in immediate deletion of every record when retention is required to protect users, maintain transaction records, resolve disputes or meet legal obligations.
Retention depends on the purpose of each record
Band length is a relative illustration only and does not state a fixed number of days or years.
Your Canadian privacy choices and rights
Subject to applicable law and permitted exceptions, you may ask Zodiac Casino to explain how your information is handled and to take action regarding information connected with your account.
Access
Request access to personal information held about you and information about its use or disclosure.
Correction
Ask to update information that is inaccurate, incomplete or no longer current.
Consent
Withdraw consent for an optional use, subject to legal, security or contractual restrictions.
Marketing choices
Change promotional email, text or similar communication preferences.
Deletion
Request deletion of information that is no longer required, where deletion is legally available.
Challenge compliance
Raise a concern about how Zodiac Casino has collected, used, disclosed or protected information.
Zodiac Casino may ask for sufficient information to confirm identity, locate the relevant records and understand the request. Access may be limited where disclosure would reveal another person’s information, compromise security, breach legal privilege or fall within another lawful exception.
Privacy request process
Send
Choose the request type and provide the account identifier needed to locate your records.
Verify
Complete the secure identity check appropriate to the sensitivity of the request.
Review
The Privacy Team searches relevant systems and assesses any applicable restrictions.
Respond
You receive the result, next steps or a request for information needed to continue.
Prepare a privacy request
Use this non-submitting form as a checklist before opening the secure Zodiac Casino privacy contact route. Information entered below is not transmitted by this page.
Age restrictions and information about minors
Zodiac Casino services are intended only for individuals who have reached the legal age required to gamble in their applicable Canadian jurisdiction. The services are not directed to minors.
Zodiac Casino may use age-verification and account-control processes designed to prevent underage access. A parent or guardian who believes that a minor has provided information through the website should contact the Privacy Team promptly and provide enough information to investigate without sending unnecessary sensitive documents.
Privacy and security incidents
Zodiac Casino maintains procedures for assessing suspected privacy and security incidents, containing risks, investigating what occurred and taking corrective action. Where applicable requirements are met, the organization will notify affected individuals and relevant authorities.
Under PIPEDA, organizations subject to the law must report qualifying breaches that create a real risk of significant harm, notify affected individuals and keep records of breaches. :contentReference[oaicite:6]{index=6}
A notification may explain the nature of the incident, the information involved, steps taken by Zodiac Casino and practical actions the affected person can take to reduce risk.
Third-party websites and services
Zodiac Casino pages may contain links to payment providers, identity-verification services, responsible-play resources or other third-party services. A third party’s collection and use of information is governed by its own privacy notices and controls.
Review the third party’s privacy information before providing personal details. Zodiac Casino is not responsible for the independent privacy practices of websites or services that do not operate under its control.
Changes to this Zodiac Casino Privacy Policy
Zodiac Casino may update this Privacy Policy to reflect changes in services, technology, legal requirements or information-handling practices. The updated version will show a revised “Last updated” date.
Where a change materially affects how personal information is collected, used or disclosed, Zodiac Casino may provide additional notice and request renewed consent when required. Players should review this page periodically and pay attention to account or service notices related to privacy.
Contact the Zodiac Casino Privacy Team
Contact the Privacy Team through the secure channel available on the Zodiac Casino website to ask a question, exercise a privacy right or challenge compliance with this policy. Include a clear description of the request and the email address or username associated with your account.
Do not send passwords, one-time authentication codes, payment security codes or complete financial-account credentials. The Privacy Team may request additional information through a secure process when identity verification is required.
You may also learn about Canadian privacy rights or submit an eligible concern through the Office of the Privacy Commissioner of Canada: Office of the Privacy Commissioner of Canada complaint and concern information. Zodiac Casino encourages players to contact the Privacy Team first so the matter can be reviewed directly.
Canadian privacy framework reference: Personal Information Protection and Electronic Documents Act. The federal Act was listed by the Justice Laws Website as current to June 14, 2026 and last amended March 4, 2025 when this policy was prepared. :contentReference[oaicite:7]{index=7}
Take control of your Zodiac Casino privacy settings
Review your communication preferences, update inaccurate account details or submit a secure request about personal information associated with your Zodiac Casino account in Canada.
